Privacy Policy

Alma & Co
Last updated: 9 May 2025

1. Introduction

Welcome to Alma & Co. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Name and contact details (email address, phone number, mailing address)

  • Enquiry and booking information

  • Communications you send us (emails, contact form submissions, etc.)

  • Feedback and reviews

Information collected automatically:

  • Browser type, IP address, and device information

  • Pages visited, time spent on site, and referring URLs

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide our services

  • Send appointment reminders, confirmations, and service-related communications

  • Improve and personalise your experience on our website

  • Send marketing communications where you have opted in to receive them

  • Comply with our legal obligations

  • Protect against fraud or misuse of our services

4. Cookies

Our website uses cookies to enhance your browsing experience. You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of parts of our site.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our website or conducting our business (e.g. booking platforms, email services), under strict confidentiality obligations

  • Legal and regulatory authorities where required by law

  • Professional advisors such as accountants or legal counsel, where necessary

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications at any time

  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

In Australia, you also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe your privacy rights have been breached.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Alma & Co Agency
📧 hello@almacoagency.com
📍 Drysdale Street, Shelley, Perth WA 6148
🌐 www.almacoagency.com